Orders are processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated delivery times after processing:

• United States: 5 to 9 business days
• Canada: 5 to 8 business days
• United Kingdom: 5 to 10 business days
• Europe: 5 to 10 business days
• Australia and New Zealand: 3 to 8 business days
• Rest of the world: 10 to 20 business days

Customs procedures, carrier delays or peak seasons can add time.

When your order ships you get a tracking number by email. Tracking can take 24 to 72 hours to update. You can also follow your parcel on the order tracking page.

Shipping costs are calculated at checkout. Free shipping may be offered on selected products or during promotions.

International orders may be subject to customs duties, taxes or import fees set by the destination country. These charges are paid by the customer.

You have 30 days after receiving your item to request a return. The item must be unused and in the condition you received it, with tags, in its original packaging and with proof of purchase. To start a return, write to orbytag.org@gmail.com. Read the full refund policy.

Perishable goods, custom or personalized items, personal care goods such as beauty products, hazardous materials, sale items and gift cards cannot be returned.

Yes. If your order ships to the European Union, you can cancel or return it within 14 days of receiving it, for any reason. The conditions are in the refund policy.

Please inspect your order when it arrives and contact us right away at orbytag.org@gmail.com if an item is defective, damaged or wrong, so we can look into it and make it right.

The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.

If your package is significantly delayed or appears lost, contact us. We will work with the carrier to investigate and help resolve it.

Email orbytag.org@gmail.com or use the contact form.